Refund policy
At MSS Bump to Baby, we want you and your little ones to be completely satisfied with your purchase. If for any reason you are not satisfied, our Return & Refund Policy ensures a smooth and hassle-free process.
1. Return Eligibility
- Items must be returned within 15 days of delivery.
- Products must be unused, unwashed, and in their original packaging.
- Tags, labels, and accessories must be intact.
- Personalized, custom-made, or sale items may not be eligible for returns unless damaged or defective.
2. Initiating a Return
To start a return, contact our customer support team at mssbumptobaby@gmail.com
with your order number, product name, and reason for return. Our team will provide instructions and the return address.
3. Refund Process
- Once the returned product is received and inspected, refunds will be processed within 7–10 business days.
- Refunds will be issued to the original payment method.
- Shipping charges are non-refundable, except when the return is due to our error or defective items.
4. Exchange Policy
- If you wish to exchange a product, please follow the same return process and specify your preferred replacement.
- Exchanges are subject to product availability.
5. Damaged or Defective Items
- If your product arrives damaged, defective, or incorrect, please contact us immediately at mssbumptobaby@gmail.com.
- We will replace the product or issue a full refund, including shipping charges.
6. Shipping Responsibility
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.
- Please use a trackable shipping method when returning items to ensure safe delivery.
7. Contact Information
For any questions or assistance regarding returns and refunds, contact our customer support team:
Email: mssbumptobaby@gmail.com
Phone: 9344453192